AI Customer Support Assistant
AI Support Center
Intelligent customer service automation
Overview
LLM-powered suggested replies with policy alignment and tone control.
Outcomes
- FRT -35%, CSAT +12%, escalation rate unchanged.
- Clear ownership and maintainable handoff to client teams.
The Challenge
Reduce first response time while maintaining policy and brand tone.
The Solution
RAG over policy docs, guardrails, and CRM integration for drafting replies.
Flow & UI Sketches
Project Details
- Client:TechSupport Solutions
- Year:2023
- Category:GenAI
- Technologies:GenAI, LLM, Python
Design System
Theme
Professional Customer Support
Color Palette
Emerald (#059669) + Sky Blue (#0ea5e9)
Typography
System fonts, clean lines, professional hierarchy
Visual Style
Trustworthy, efficient, support-focused with chat interfaces
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